A seal or cartridge may be worn. The type and condition of the tap help determine whether a repair is practical.
Water beneath the sink
Supply tails, valves, a waste joint and the tap base can all be possible sources. Tell us whether the leak appears while the tap is off, running or draining.
A tap or appliance needs connecting
Tell us what you are replacing or adding and whether suitable water and waste connections already exist.
Water around the base or handle
Notice whether the area becomes wet while the tap is running, when the spout swivels or even when the tap is off. These patterns point us towards different seals or connections.
Only one tap has weak flow
An outlet or local supply restriction may be involved. Tell us if the hot side, cold side or both are affected and whether other outlets behave normally.
An outside tap drips or leaks at the wall
Tell us whether water is coming from the outlet, around the handle or where the pipe goes indoors. If an outside tap started leaking after frost, the pipe or fitting behind it may also need checking.
The tap is loose but does not drip
The fixing beneath the sink or basin can loosen even if the valve still works. Tell us whether the entire tap moves or just the handle or swivelling spout. Movement can strain connections underneath.
Which sort of tap is it?
01Single-lever or twin-handle mixer
A single lever commonly uses a mixing cartridge. Twin-handle mixers may have separate valves. The right part depends on the make, model and fitting.
02Separate hot and cold taps
Traditional taps may use a washer and valve seat. Quarter-turn models often use ceramic valves. Both can drip from the outlet, so we check the fitting before choosing a part.
03Outside tap or appliance supply
We can assess an outside tap, a leaking isolation valve or the water and waste connections for a washing machine or dishwasher. Tell us what is leaking and whether the supply can be isolated.
What we can do
We can assess and repair suitable taps, fit replacements and outside taps, replace accessible isolation valves or stop taps, and connect washing machine or dishwasher water and waste connections to an agreed scope.
Parts we may check or replace
These are examples. We check what is fitted before choosing a replacement.
Ceramic cartridge for a kitchen mixer
We match the cartridge to the tap make and model. For example, the Bristan Axia professional mixer has a model-specific spares list. Similar-looking cartridges can have different stems and locating points.
A diverter sends water to the bath spout or the shower handset. We match the make and model before choosing a diverter, valve or seals. A new handset or hose will not fix every diverter fault.
Send your postcode, what is happening and a photo if it helps. Tell us if water is still escaping.
02
Agree the visit
We confirm availability and explain the basis of any attendance or investigation charge before booking.
03
Agree and check the work
We explain what we find, agree any further work and check the affected plumbing afterwards.
Common questions
Can I supply the new tap?
Tell us the model and what fittings are included. We can discuss suitability and any extra parts or access work before the job.
Can you identify a tap cartridge from a photo?
A photo and model number can help identify the fitting. We may need to inspect it to confirm the exact cartridge.
Can you give me an estimate?
We discuss the work and the basis of any attendance or investigation charge before booking. Where the fault or access is uncertain, we may need to assess it first. We discuss any change to the agreed scope before additional work.