Match what you notice
- It leaks with the appliance off
- We check the isolation tap, inlet hose and both connections. A sound hose may only need a matching washer. A split hose or cracked hose nut needs replacement. If the tap keeps passing water when shut, we isolate the supply upstream before replacing it.
- It leaks or backs up during pump-out
- We look for the first drop at the hose, trap or standpipe. If a full sink also drains slowly or water rises in a connected bowl, we look beyond the trap. For an overflowing standpipe, we check the hose position and standpipe dimensions against the model instructions, then check for restrictions or insufficient fall.
- Dirty water returns to the dishwasher
- We check the waste hose route under the worktop and whether the sink trap or pipe is restricted. If the dishwasher itself fails to empty, we check the accessible filter and hose connection first.
- The washing machine fills slowly
- We check the flow from the inlet hose and the inlet strainer. If those are clear and flow is good, an appliance repair specialist can investigate the machine.
Connecting one appliance or two
We check the isolation valve, water flow, waste and hose routes. Two nearby appliances can sometimes share a compatible twin appliance trap and have individually isolatable cold feeds. We test them together. If the shared waste cannot handle the flow, we discuss a separate drain.
When the appliance is far from the drain
We check whether a route has enough fall throughout. Moving the appliance closer is often the first option. If gravity drainage is impractical, we check whether a pump is rated for the appliance, lift, run and discharge flow. After fitting, we check that it starts, drains and stops without water returning.
When an existing drain pump struggles
A late start can point to the inlet or level sensor. If the pump starts on time but drains slowly, we check the outlet, non-return valve and pipe route. If it restarts after the appliance stops, we check whether the water level rises again or the sensor is triggering at a steady level.
What to send us
Send the make and model, a photo of visible plumbing and the stage of the cycle when it happens. Leave the appliance out of use if water is escaping and keep clear of wet electrics.
Read about water under the kitchen sink