Burst pipe repairs

What you might notice

A visible split or break

This may be in a cupboard, loft or another accessible part of the property. Tell us if the water continues after isolation.

Pipe damaged during other work

Tell us what work was under way and where the pipe was struck. The affected section may be behind a finish.

Water escaping after a cold spell

A pipe or fitting can start leaking as it thaws. We check the damaged area and accessible connections nearby.

A fitting has come apart

A failed joint or damaged flexible connector can release as much water as a split pipe. Note what is visible from a safe position and whether an isolation valve can stop the flow.

The stop tap is stuck or leaking

A stop tap that will not close can prevent isolation. Avoid forcing it and tell us whether the water serves more than one home.

A flexible hose has split under a tap or toilet

A hose or its end connection can fail while the fitting is off because the supply is still pressurised. If you can safely see the source, tell us which fitting it feeds and whether the water has stopped after isolation.

Common burst-pipe situations

01Loft, garage or outside pipes after frost

Water may appear only when the pipe thaws. We check the exposed damaged section and accessible nearby joints before agreeing a repair.

02Pipework behind a wall, ceiling or cabinet

We may need safe access to reach the damage. We explain what needs opening and whether making good needs separate agreement.

What we can do

We check the affected supply, discuss access and agree whether the job calls for a make-safe step or a repair. After agreed work, we restore the supply where safe and check the repaired section and relevant connections.

Parts we may check or replace

These are examples. We check what is fitted before choosing a replacement.

JG Speedfit 15 mm equal straight connector

A sound section of pipe can be joined to a replacement section with compatible connectors. We check the outside diameter, pipe material and condition. Some plastic pipes need matching inserts, and damaged pipe may need cutting back further.

Manufacturer details

JG Speedfit 15SV service valve

A local valve can isolate one fitting, such as a basin, while the rest of the property still has water. If the valve itself is dripping or fails to shut, we check the pipe, access and whether it serves the affected fitting.

Manufacturer details

Before you get in touch

If you know where the internal stop tap is and can reach it safely, turn it off. Stay clear of affected electrics and unstable ceilings. Call with details of the damage and access.

• Why is my outside tap leaking after frost?
• What to do if your stop tap is stuck or leaking